Frequently Asked Questions
What are the available payment methods?
We accept T/T, Western Union, Money Gram, PayPal, or Trade Assurance services.
What are the standard terms of delivery?
Delivery is available via major international carriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
How long is the estimated delivery time?
Generally, it takes about one week if goods are in stock. For non-stock items, delivery ranges from 15-30 days depending on the order quantity.
Is there a warranty period for the products?
Yes, we provide a 1-year warranty. Please note that wearing parts such as drill bits and screwdrivers are excluded.
How are customs and taxes handled for international shipping?
If you have import experience, we ship via standard international express. If you do not have import experience, we can offer services that handle customs and taxes for direct door-to-door delivery in specific regions.
Are there specific shipping routes for North American regions?
Yes, for shipments to the United States under 600 dollars, there are typically no additional tax charges.