FAQ
What are your accepted payment methods?
We accept T/T, Western Union, Money Gram, PayPal, and Trade Assurance services.
What are the available delivery terms?
We ship via major international couriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
How long is the typical delivery time?
Generally, it takes about one week if goods are in stock. For non-stock items, it ranges from 15-30 days depending on the order quantity.
Do your products come with a warranty?
Yes, we provide a 1-year warranty. Please note that wearing parts like drill bits and screwdrivers are excluded.
Can you handle customs clearance for specific regions like Mexico?
Yes, we can provide door-to-door service where we take care of customs and taxes if you do not have import experience. Alternatively, we can ship via international express if you prefer to handle clearance.
Is there a tax-free option for small orders to the USA?
Direct shipments to the United States valued at less than 600 dollars are generally tax-free.