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Frequently Asked Questions
Q1. Can I have a sample order?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A: 3-5 days for sample preparing; mass production lead times need to be confirmed based on order volume.
Q3. Can you accept customized requirements?
A: Yes, with our complete design department and CNC machinery, we can provide high-precision customized services.
Q4. How do you ship the goods and how long does it take to arrive?
A: We ship via DHL, UPS, FedEx, or TNT. It typically takes 3-5 days to arrive.
Q5. How to proceed with an order?
A: First, let us know your requirements. Second, we quote accordingly. Third, customer confirms samples and places a deposit. Fourth, we arrange production.
Q6. Do you offer a guarantee for the products?
A: Yes, we offer a 3-year warranty for our products.