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Frequently Asked Questions
Q1. Can I have a sample order?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A: 3-5 days for sample preparing; mass production timelines are confirmed upon order specifics.
Q3. Can you accept customized orders?
A: Yes, we have a complete design and drawing department along with CNC machinery to provide high-precision customized services.
Q4. How do you ship the goods and how long does it take to arrive?
A: We typically ship by DHL, UPS, FedEx, or TNT. It usually takes 3-5 days to arrive. Professional shipping services are available for customs clearance.
Q5. What is the product warranty?
A: We offer a 3-year warranty on our products to ensure long-term quality and reliability.
Q6. Is it possible to print my own logo?
A: Yes. Please inform us formally before our production begins so we can accommodate your requirements.