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Frequently Asked Questions
Are you a factory or trading company?
We are a professional manufacturer specializing in orthopedic implants, emergency stretchers, and rehabilitation therapy products.
What is your typical lead time for orders?
The lead time is normally within 15-25 days after the deposit is received, depending on the order volume and specifications.
What are your standard payment terms?
Our standard terms include T/T (30% deposit after order confirmation, 70% balance paid against bill of lading) or L/C.
What quality certifications do your products hold?
Our products are fully certified with FSC, CE, FDA, ISO9001, ISO13485, and EN1865 standards to ensure global quality compliance.
How is your after-sales service and warranty handled?
We offer a 12-month warranty from the date of receipt. During this period, we provide free spare parts and technical guidance. Beyond the warranty, we provide parts at cost with continued technical support.
Which shipping port do you primarily use?
Our primary shipping port is Shanghai, China, which allows for efficient international distribution.