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Frequently Asked Questions
Do you hold international quality certifications?
Yes, we are a fully certified company holding ISO 9001:2015 and EN ISO 13485:2016 standards for medical device quality management.
What are the available shipping modes and estimated charges?
Standard shipping is handled via DHL Express. We can also accommodate specific postal or freight requests from clients. Charges are calculated based on weight and destination.
What is the typical lead time for an order?
For items in stock, delivery typically takes 15-30 days. For non-stock items or bulk production, the lead time is generally between 30-60 days depending on the quantity.
Is it possible to request product samples?
Yes, we provide samples for evaluation. Please note that samples are offered at an additional price plus shipping costs.
What is your policy regarding defective products?
In the event of defective goods, please provide detailed photos for our technical team to confirm. Once verified, we will arrange for a replacement.
Do you offer customized OEM or ODM services?
Yes, OEM and ODM services are available. We can customize products and packaging according to your specific clinical or market requirements.