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FAQ
What kind of payment methods do you accept?
We accept T/T, Western Union, Money Gram, PayPal, or Trade Assurance Services.
What are your terms of delivery?
Our delivery terms include DHL, FEDEX, TNT, UPS, ARAMEX, EMS, and other international express services.
How long is the delivery time?
Generally, it is about one week if the goods are in stock. If the goods are not in stock, it typically takes 15-30 days depending on the order quantity.
Does your product come with a warranty?
Yes, we provide a 1-year warranty. Please note that wearing parts such as drill bits and screwdrivers are excluded.
How do you handle shipping and customs for Mexico?
We offer different solutions based on your experience. If you have import experience, we ship via international express (FEDEX, DHL, UPS). If you do not have experience, our company can manage customs and taxes for direct door-to-door delivery. Alternatively, we can ship via the United States for orders under 600 dollars to avoid tax.
Are customization services available?
Yes, we accept customization requests to meet specific requirements.